Feedback and Complaints
We are committed to providing a high-quality service and welcome feedback from our patients to help us improve.
Providing Feedback
If you have any feedback about our services, we encourage you to contact us. Your feedback helps us improve and maintain high standards.
Making a Complaint
If you are not satisfied with our service, you have the right to make a complaint.
You can contact us by:
- Phone: 0114 0000000
- Email: Chapeltownpharmacy@gmail.com
- In writing: 101 Station Road, Sheffield, S35 2XF
What Happens Next
- We will acknowledge your complaint within 2 working days
- We will investigate the issue thoroughly
- We aim to provide a full response within 5–10 working days
If more time is needed, we will keep you informed.
Escalating Your Complaint
If you are not satisfied with our response, you can escalate your complaint to:
General Pharmaceutical Council (GPhC)
Website: https://www.pharmacyregulation.org
Tel: 020 3713 8000
Or for NHS services:
NHS England
Website: https://www.england.nhs.uk/contact-us/complaint/
Confidentiality
All complaints are handled confidentially and in line with data protection requirements.
Commitment to Improvement
We take all complaints seriously and use them to improve our services and ensure patient safety.